When a buyer initiates a purchase through the Deposit Guardian vault, the purchase amount is held securely. You are notified immediately that the funds are secured — this gives you confidence that the buyer is genuine and committed before you hand over the machine.
You cannot access the funds during the inspection period — but you have the assurance that they are held and will be released once the buyer confirms satisfaction.
Funds are released to the seller when one of the following occurs:
- The buyer clicks "Release Payment" confirming they are satisfied with the machine
- The agreed inspection period expires without the buyer raising a dispute
- A dispute is raised and resolved in the seller's favour
Once funds are released from the vault they are typically processed within 1-3 business days to your nominated bank account. Processing times may vary depending on your bank.
Tip: Make sure your bank account details are correctly set up in your Deposit Guardian account before initiating a transaction to avoid any delays in receiving your funds.
As a seller using the Deposit Guardian vault you agree to:
- Accurately represent the machine in your listing
- Make the machine available for inspection during the agreed inspection period
- Not attempt to circumvent the vault by arranging payment outside the platform
- Remove your listing promptly once the machine is sold
Attempting to bypass the vault to avoid platform fees is a serious breach of our Terms and Conditions and will result in immediate account termination.
If you have questions about a pending payment or need help with your account, contact us at support@depositguardian.com or call 0421 992 122. We aim to respond within 1 business day.