When a buyer initiates a purchase through Deposit Guardian, the deposit is transferred via bank transfer or PayID into a dedicated holding account using a unique reference number. You are notified immediately that the deposit is confirmed — this gives you confidence that the buyer is genuine and committed before you hand over the machine.
You cannot access the funds during the inspection period — but you have the assurance that they are held and will be released once the buyer confirms satisfaction.
Funds are released to the seller when one of the following occurs:
- The buyer confirms they are satisfied with the machine
- The agreed inspection period expires without the buyer raising a dispute
- A dispute is raised and resolved in the seller's favour
Once a release is confirmed, your funds are paid out the same business day via bank transfer to your nominated account. Because the deposit moves by direct bank transfer rather than a card network, there's no multi-day card settlement delay to wait on.
Tip: Make sure your bank account details are correctly set up in your Deposit Guardian account before initiating a transaction to avoid any delays in receiving your funds.
As a seller using the Deposit Guardian vault you agree to:
- Accurately represent the machine in your listing
- Make the machine available for inspection during the agreed inspection period
- Not attempt to circumvent the vault by arranging payment outside the platform
- Remove your listing promptly once the machine is sold
Attempting to bypass the vault to avoid platform fees is a serious breach of our Terms and Conditions and will result in immediate account termination.
If you have questions about a pending payment or need help with your account, contact us at support@depositguardian.com or call 0421 992 122. We aim to respond within 1 business day.