Your Funds with Deposit Guardian
When You Might Have a Positive Balance
You may have funds held in your Holding Deposit Services Account if:
- You’re a buyer who has deposited the agreed amount into Holding, to be released to the seller once all agreed conditions are met, or
- You’re a seller who has successfully delivered goods or services under a transaction, and all conditions for release of payment have been fulfilled.
These funds are securely held in a Deposit Guardian Holding account (operated by DepositGuardian.com) with approved financial institutions. While funds from multiple users may be held together in the same Holding account, they are never mixed with Deposit Guardian’s operating funds.
Interest on Funds
Please note that funds held in your Holding Services Account do not earn interest.
Negative Balances
In rare cases, your Holding Services Account may reflect a negative balance—this can result from transaction errors, reversals, fee deductions, or other adjustments. If this occurs, you must repay the outstanding balance immediately.
We reserve the right to recover negative balances by:
- Offsetting the amount against future deposits or incoming payments,
- Reversing outgoing payments,
- Withholding funds from incoming transactions, or
- Suspending or limiting your Holding Services Account until the balance is cleared.
We may combine any such recovery actions with other outgoing or incoming payments from your account.
Important Acknowledgements
By using our Holding Services, you agree and acknowledge that:
- Tax responsibilities are yours. You are responsible for reporting and paying any applicable taxes.
- Deposit Guardian is not a bank and does not offer traditional financial or banking services.
- Funds in your Holding Services Account are held in trust and represent our fiduciary obligation to you until released.
- Your funds are not insured or protected under the Federal Government’s Financial Claims Scheme or any other guarantee scheme.
- Refunds, if applicable, will always be returned to the original payment method used – they cannot be redirected.
How Your Funds Are Held
- All funds in your Holding Services Account are held in trust through a Depositguardian.com Holding account.
- Funds may be pooled with other users’ holding payments, but remain separate from our operating finances.
- You authorise Deposit Guardian to release or refund funds from your account in accordance with your instructions, this Product Disclosure Statement (PDS), and our Holding Terms.