Limits and Fraud Prevention
At Deposit Guardian, protecting your funds and ensuring secure transactions is our top priority. Here’s how we handle potential fraud and risk:
Fraudulent or Unauthorised Transactions
If we identify that funds deposited into a Deposit Services Account were received through a fraudulent or unauthorised transaction, we will reverse the transaction immediately.
If those funds have already been released to you, you are required to return the funds by reloading them into your Deposit Services Account. Failure to do so may result in:
- Suspension or restriction of your Deposit Services Account
- Termination of your account
- Legal action to recover the funds
Temporary Limits on Funds
We may, at our sole discretion, place a temporary hold or limit on the funds in your Deposit Services Account, which will restrict access to those funds. This may occur if:
- There’s a high level of risk associated with your account or transaction
- The funds may be subject to reversal or chargeback
- You are not the rightful beneficiary of the funds
- The funds are intended for a country where our services are not available
- We are required to act by law or regulatory authorities
- We suspect fraud, unlawful activity, or policy violations
- You are involved in a dispute with another Deposit User
Dispute Resolution and Fund Release
If a transaction dispute arises, we may temporarily restrict access to the disputed amount while the matter is investigated.
- If the dispute is resolved in your favour, the restriction will be lifted, and the funds will be made available to you.
- If the dispute is resolved in favour of the other party, we may debit the amount from your account and transfer the funds to them.