Privacy Policy

Our Commitment to Privacy

At Deposit Guardian, we take privacy seriously and are committed to protecting your personal information.

Definition of Personal Information

‘Personal information’ refers to any data that identifies or can reasonably identify an individual. This Privacy Policy outlines how we collect, store, process, and share personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU).

 

We review this policy regularly and may update it as necessary.

Types of Personal Information We Collect

We collect personal information to provide our services effectively. This information may include:

 

  • Account Details: Username, password
  • Contact Details: Email address, phone number
  • Financial Information: Credit card details, wire transfer information, payment processor details (e.g., PayPal, Skrill)
  • User-Generated Content: Transaction descriptions, attachments

 

Not all collected information is classified as personal information. Some user-generated content intended for sharing within transactions is considered non-personal data but may be linked to personal information.

How We Collect Personal Information

  1. Directly from You – When you use our website, customer support channels, or interact with us through email, or chat.
  2. From Third Parties – Users may provide us with contact details of non-users to facilitate transactions. Payment providers may share transaction-related information with us. We may also collect publicly available information.
  3. Automatically as You Use Our Services – This includes metadata such as IP addresses, device information, website activity, and interactions with our platform.

Use of Personal Information

We use collected data to:

 

  • Provide requested products and services
  • Facilitate transactions and agreements
  • Offer customer support
  • Respond to inquiries and complaints
  • Improve our platforms through research and analytics
  • Ensure security and fraud prevention
  • Comply with legal and regulatory obligations
  • Conduct marketing (with your consent)

Lawful Basis for Processing Personal Data

We process personal data under the following lawful grounds:

 

  • Consent – When you provide explicit consent
  • Contractual Necessity – When processing is required to fulfill a contract
  • Legal Obligation – When processing is required to comply with regulations
  • Legitimate Interests – When processing supports our business operations without infringing on user rights

Sharing of Personal Information

Your data may be shared with:

  • Third-Party Service Providers – Cloud storage, payment processors, marketing and analytics services, security providers
  • Legal Authorities – If required by law, court orders, or regulatory requests

 

We take steps to ensure that all third parties handling your data comply with applicable privacy laws.

Your Rights Over Personal Data

You have the right to:

 

  • Access your personal information
  • Correct inaccuracies in your data
  • Opt-out of direct marketing
  • Request Data Deletion (where applicable)
  • Restrict Processing under certain conditions

 

Some data, particularly transaction-related records, may be exempt from deletion due to contractual and legal obligations.

How to Access or Modify Your Data

Most of your information can be accessed and updated through your account settings. For additional requests, please contact our Privacy Officer.

Contact Our Privacy Officer

For inquiries, complaints, or to exercise your privacy rights, reach out to our Privacy Officer:

  • Email: privacy@depositguardian.com

We strive to resolve complaints promptly and fairly. Formal complaints should be submitted in writing, and we will acknowledge receipt within 10 working days.

This Privacy Policy reflects our commitment to transparency and responsible data management. We encourage you to review this policy periodically for any updates.